Exceptional design. Extraordinary service.
FAQs
I purchased a product and one of the pieces were missing.
No worries you are covered, just contact us and let us know what is missing and we will give you a new one.
I customized an item 3 months ago but i still haven't received it yet.
The estimated wait time for custom orders is between 3 to 6 months, however, sometimes it may be delayed due to customs and other factors.
What type of crystals do you carry and what's the difference?
We carry two different types of crystals K9 chinese crystal and Egyptian Asfour crystal.
K9 crystals are made in China, although they sparkle the same and uses just as much lead oxide as any other top crystal manufacturers out there (30% PBo), there is still a huge difference. First difference you will notice is the huge price difference, it is about one fifth of the price of Asfour crystals. The other difference is that over time, usually one to two years the crystals will turn into a mirky yellow color. Another difference is that the cut is very different and imbalance, especially the drill hole on the top, you can see that the hole isn't clear and smooth.
Asfour crystals are made in Egypt and is the most popular crystal brand in the world mainly because of the price and quality. The cut is very clean and the crystal quality is very high, can be comparable to Swarovski Crystals. These crystals last forever and will keep its clearness through its life span, which ends when you break it.
What does your warranty cover?
There is a 2 year complementary warranty for all LED bulbs, components and drivers. Please be aware that most of our integrated LED lights are not compatible with dimmer or smart switches and warranty will be voided if the switch is used with our products. If the integrated LED lights works with dimmers and smart switches it will be indicated in the description.
5 year warranty of the framing and structure of the lights are provided against tarnishes and rust.
Contact us.
info@steelartlighting.ca
(647) 847-5021
Visit Us
128 Cartwright Ave
Toronto
Hours
Monday–Saturday
10am–6pm
Sunday
12pm-5pm
Phone
(647) 847-5021